Are analytics and reports free?
Yes. They are part of Tahlib Core, which is free for every branch, along with the menu, tables and QR codes. The reports fill once a product that takes orders, such as QR Ordering or POS, is on.
Are the figures live?
Close to it. The analytics screen refreshes within about a minute of the latest order, and the downloadable reports within about five minutes.
What counts as revenue?
The total of every order that has not been voided, including VAT and after discounts, on the day it was placed. Profit — after food, labour and expenses — is what Tahlib Intelligence adds.
Why is there a VAT report if Kuwait has no VAT?
Because the same report serves every Gulf market. In Kuwait it shows zero tax today; if VAT is introduced, it fills in from that day, built to match the VAT on your issued invoices.
Can I export to PDF or Excel?
Reports download as CSV, which opens directly in Excel. PDF export is not available today.
Can reports be emailed to me automatically?
Not today. Reports are downloaded from the dashboard when you need them; scheduled email reports are not part of the product yet.
Can I see all my branches together?
Analytics shows one branch at a time. Comparing every branch side by side is what the Chain Dashboard does.
How is repeat rate worked out?
It is the share of guests in the period, identified by phone number, who had also ordered in the 365 days before. It comes from the orders themselves, so it works without switching on a CRM.
Why are the tip-outs and staff-shift reports empty?
Both are built from clocked hours, so they need Workforce. With Workforce switched on, they fill in for the dates you pick.
Does it work in Arabic?
The analytics and reports screens are in English today. Arabic item names appear in the reports and open correctly in Excel.